General FAQ
Do I have to create an account?
No. We offer either Guest Checkout or Account Creation and we strongly recommend the latter.
How do I pay?
We accept all major credit and debit cards as well as international bank transfers.
We offer 2 payment methods:
Widely known Paypal Payment Gateway and UK payment provider “Take Payments” (formerly knows as Payzone).
How long do I wait for the products?
Most orders are are dispatched from main logistics warehouse in Poland where they come to our sorting office for inspection and UK dispatch. We usually allow up to 7-14 working days for delivery.
Do you provide tracking?
Yes. Tracking from UK sorting warehouse to your home address is provided automatically. Tracking between main logistics warehouse to our sorting warehouse can be provided upon request.
Do you have special offers?
Yes we do. Please see our Special Offers section.
Is your site safe?
Yes. Our site is secured and verified by Trusted Sites security software that monitors our website at all times.
Whats a newsletter?
Newsletter is an email that we sent periodically about our activity. They may cover subjects such as information about products, health and skin care guides, articles and special offers.
Products FAQ
What kind of collagen is it and where it comes from?
Our collagen is a fish collagen in single and triple helix formula – for more information please refer to this article – “New Generation of Collagens”
How long should I use Colway International products?
All the time. To maintain a healthy and fresh looking skin, collagen products should be used all the time.
Can I stop using Colway International products?
Yes you can. However, the loss of collagen progresses with age and wrinkles and skin imperfections can return.
Can I combine the use of Colway International products with other brands?
Yes you can. However, the effect will not be as desirable and allergic reactions may occur due to chemical ingredients in other products.
Do I need to combine the use of diet supplements with the use of the products?
Why collagen does not "like" chemical ingredients?
Because it is natural. Chemical components cause slow collagen collapse.
Is collagen for every skin type?
Yes. Depending on your needs, choose the right collagen type from Colway International. Please refer to the product descriptions here.
Are your products tested on animals?
No.
Is collagen production method patented?
Yes it is. Colway has patented the production method of collagen and it is not used anywhere in the world.
