General FAQ

Do I have to create an account?

Yes. All of our customers will have accounts created at checkout but it is used only for internal purposes and communication regarding orders.

How do I pay?

We use Paypal gateway to take payments. You can pay by paypal account or via credit or debit card.

How long do I wait for the products?

Usually within 3-4 days from dispatch. Please allow up to 7 working days for the parcel to arrive.

Do you provide tracking?

Yes. Tracking can be obtained upon request. Please contact us regarding tracking of the parcel.

Do you have special offers?

Yes. We will send our special offers via email. Please make sure that you subscribe to our newsletter to receive them.

Is your site safe?

Yes. Our site is secured and verified by McAfee security software that monitors our website at all times.

Whats a newsletter?

Newsletter is an email that we sent periodically about our activity. They may cover subjects such as information about products, health and skin care guides, articles and special offers.

Products FAQ

What kind of collagen is it and where it comes from?

Our collagen is a fish collagen in single helix formula – for more information please refer to this article – “New Generation of Collagens”

How long should I use Colway International products?

All the time. To maintain a healthy and fresh looking skin, collagen products should be used all the time.

Can I stop using Colway International products?

Yes you can. However, the loss of collagen progresses with age and wrinkles and skin imperfections can return.

Can I combine the use of Colway International products with other brands?

Yes you can. However, the effect will not be as desirable and allergic reactions may occur due to chemical ingredients in other products.

Do I need to combine the use of diet supplements with the use of the products?

You do not need to, but for faster and better results, it is recommended to use supplements. Collagen also is found in our  Vitamin C and ColamiD supplements that we recommend to use along with external application products.

Why collagen does not "like" chemical ingredients?

Because it is natural. Chemical components cause slow collagen collapse.

Is collagen for every skin type?

Yes. Depending on your needs, choose the right collagen type from Colway International. Please refer to the product descriptions here.

Are your products tested on animals?


Is collagen production method patented?

Yes it is. Colway has patented the production method of collagen and it is not used anywhere in the world.

What is colostrum and where does it come from?

Colostrum is a form of milk produced by the mammary glands of mammals during pregnancy. Most species will generate colostrum just prior to giving birth. Colostrum contains antibodies to protect the newborn against disease. This substance is included in our Diet Supplement range – Collaceina.

Our colostrum comes from cow’s milk.